Virtual Tour Concept Design
Overview
Our agency has been asked to create a unified design theme across Sevan’s tools that will provide consistency and increased usability.
Client
Sevan delivers innovative design program management and construction services to organizations with multiple sites and has been serving its customers with digital solutions for years. Their clients are like 7-Eleven, McDonald, Walgreens, etc. They use several tools to manage thousands of the site projects, and they provide a virtual tour for their client to check the outcome.
Objectives
To create a concept design that focuses on the Virtual Tour to reduce the overall time burden and provide a consistent user experience for internal and external users.
Process & My role
I led the design of the virtual tour concept, overside by a senior designer. I participated in designer workshops. In addition, I worked alongside 2 Researchers, 1 Technology Specialist and 1 Product Manager.
Duration: 2 Sprints
User Research
The process of Sevan's virtual tour is complex. Using multiple software and hardware, has more than 3 users, and needs to take a high risk of rework.
Before we started working on the research, our team requested Sevan present their current tools. Although Sevan has already collected a few problems from their workflow, it was important for us to know the root cause of the problem faced by the client.
Research Insights
Interviews, technical demos, and a remote design-thinking workshop revealed that the Virtual Tour can be divided into 3 main users and 3 main stages :
Who are the users?
Major Findings
Lack of information to create the form and sign to the right people, can take 2-3 hours because the administrator has to search for disparate information — Floor plans are not consistently received and sometimes have to be requested from the client, Administrator of forms has to search for the correct surveyors, individually grant access/permission, and manually select the proper forms
Over-reliance on individual experience — New surveyors do not always collect all necessary photos and sometimes photos are lost between site visits and office/tour creation work.
Lack of QA&QC during the process and that raised a high rate of reworking — ~50% of photos from a site could need correction, these errors take up to an hour to correct each time. Manger Lack of information during the progress
Manager multiple software and platforms is a burden for internal and external users — SmartSheet, Capture Portal, Panotour, Amazon S3, PowerBI, and a custom tour creator
Lack of consistent process when multiple people work on one project — Surveyors that take photos might be different than the surveyors that are collecting site details via the Sevan Capture App— information could get lost in translation
Issues are visible to the client for long periods of time before they are be remedied
Difficult to give feedback
Client wants a new look and feel
Design
Executive Summary
The design will provide a high-level view to visualize several recommendations based on gathered user insights and business needs. The concept meets key user and business needs by:
Providing user roles different portal views with various details and functionality
Integrating and automating multiple Sevan tools necessary to conduct the Virtual Tool
Reducing the chance of external clients seeing errors before they are caught by internal QA /QC processes
Creating a branded and fluid Sevan experience
